Life in the fast lane
Image: QSR and Intouch Insight
KFC must stand for Kwickly Fulfilling Customers (or Kwite Fast Chicken), because the fast-food chain has the quickest drive-thrus in all of America, per the 22nd annual Drive-Thru Report from QSR and Intouch Insight.
The report was based on an analysis of 1,500+ orders from the top ten fast-food chains in America – who were then ranked across several categories, including service, speed, and accuracy.
📊 The results: When it comes to the fastest total time – aka how long you spend in the drive-thru from start to finish – KFC placed first, with an average of 5 minutes and 2 seconds.
Chick-fil-A, which held last year’s fastest drive-thru crown, ended up being the slowest, at 8 minutes and 29 seconds. But there’s a very obvious reason why: it’s far more popular than the others, averaging nearly twice the amount of cars in its drive-thru (4.74) as the overall average (2.76).
- People don’t seem to mind the wait, either. The chicken joint tied with Hardee’s as the top-ranked chain in customer satisfaction with their drive-thru experience (95%).
🤦♀️ I said *no* ketchup… When it comes to the worst drive-thru experience, Wendy’s and McDonald’s brought up the rear, at 82% and 85%, respectively.
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